These terms and conditions and student policy (Conditions) as varied from time to time by Sky Ready 101  apply to the supply of Courses by Sky Ready 101  to the Student.

The Student agrees that the Conditions apply to and form the terms on which the supply of Courses (whether or not, but including, pursuant to a Contract) shall proceed.  The Conditions apply to the exclusion of and supersede all other discussions, negotiations, warranties proposals or agreements concerning the supply of Courses except and to the extent that Sky Ready 101 otherwise agrees in writing.

Any terms or conditions that are specific to a Course in which a Student is Enrolled shall form part of these Conditions.  In the event of any inconsistency between such terms and conditions and these Conditions, then such terms and conditions shall prevail,

These Conditions may be revised or updated by Sky Ready 101 at any time by publishing revised or updated Conditions on its Website, which revised or updated Conditions shall be binding on the Student from the time of publication on the aforementioned website.  The Student should check the website regularly for the most up to date version of the Conditions.

1. Definitions

1.1   In the Conditions, unless the context requires otherwise:

(a) Sky Ready 101 means ABN 78367671612; Robert Smith (sole trader) 49 Wentworth Road, Vaucluse 2030 NSW, Australia

(b) Authorisation means any licence, consent, approval, permit, registration, accreditation, certification or other authorisation given or issued by any Authority that is necessary for Sky Ready 101 to supply Courses.

(c) Authority means any government or local authority and any department, minister or agency of any government, and any other authority, agency, commission or similar entity having powers or jurisdiction under any law or regulation.

(d) Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in NSW, Australia.

(e) Certificate means a document or other notification confirming that the Student has successfully completed a Course.

(f) Contract means an agreement between the Student and Sky Ready 101 for the supply of Courses by Sky Ready 101 to the Student. 

(g) Course means an educational course provided or made available to Students by Sky Ready 101 from time to time. All Courses are delivered DIGITALLY. No physical or hard copy content is supplied.  Courses are accessible via email and password. 

(h) Course Fee means the fee charged by Sky Ready 101 to the Student for supplying a Course or Courses.

(i)   Enrol and Enrolment means the act by the Student of entering into a Contract with, or otherwise agreeing to accept the supply of a Course or Courses by, Sky Ready 101 .

(j)   Force Majeure Event means an act of God, war, natural disaster (such as an earthquake, hurricane or volcano event), pandemic, terrorism, strike, embargo or unavailability of supply of products or services by Sky Ready 101 ’s suppliers for reasons that are outside of the control of Sky Ready 101 that has a material and adverse impact on the Sky Ready 101 ’s ability to supply Course to the Student.

(k) GST has the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(l)   Intellectual Property means all intellectual property any any type or nature whatsoever involved in or associated with the provision of the Course by Sky Ready 101 to the Student , including but not limited to Intellectual Property in any Course content, documents and resources.

(m) Privacy Policy means the privacy policy maintained and applied by Sky Ready 101 with respect to personal information of the Student, which Privacy Policy is published on the Website (as updated from time to time).

(n) Security Interest means any:

(i)   Security interest under the PPSA or security for payment of money, performance of obligations or protection against default (including retention of title arrangement, charge, lien, right of set-off); and

(ii)  thing or preferential interest or arrangement of any kind giving a person priority or preference over claims of other persons or creditors with respect to any property or asset,

and includes any agreement to create any of them or allow them to exist.

(o) Student means any person who Enrols in a Course or Courses.

(p) Website means www.mylearningonline.com.au or such other website(s) as Sky Ready 101 may maintain from time to time.

2. Enrolment, Cooling Off, Transfers, Deferrals and Cancellation

2.1   Sky Ready 101 may from time to time make Courses available to prospective students.  Sky Ready 101 reserves the rights to:

(a) withdraw any Courses from availability; and

(b) to cancel any Course or Courses in which the Student has Enrolled in the event that Sky Ready 101 determines in its absolute discretion is or are not financially viable to proceed with, whether or not such Course or Courses has or have commenced.  If a Course is cancelled in accordance with this clause then Sky Ready 101 shall refund to the Student the Course Fee actually paid by the Student as at the date of such cancellation and otherwise without penalty.

2.2   Unless otherwise agreed by Sky Ready 101 , Students must be at least 18 years old (or have the consent and support of a parent, family member, or household member whom is over 18) and an Australian resident in order to be eligible to Enrol in a Course.  Sky Ready 101 shall be entitled to reject any application for Enrolment that does not meet such requirements. Special consideration may be given upon request, acceptance of which will be at the complete discretion of Sky Ready 101 .

2.3   The Student shall be accepted into a Course, and a Contract shall be formed between Sky Ready 101 and the Student, upon Sky Ready 101 notifying the Student that the Student’s application for Enrolment in the Course has been accepted by Sky Ready 101 .

2.4   The Student must apply to Enrol in a Course in such manner as Sky Ready 101 directs.  Any failure or refusal to Enrol in such manner may result of Sky Ready 101 refusing to accept the Student’s application for Enrolment or cancel any such Enrolment.

2.5   The Student must provide Sky Ready 101 with all information (including but not limited to personal information) reasonably required by Sky Ready 101 for the purpose of consideration of the Student’s application for Enrolment.  Sky Ready 101 shall deal with any personal information so provided in accordance with its Privacy Policy and otherwise in accordance with law.

2.6   The Student must immediately advise Sky Ready 101 of any changes to any information provided by the Student to Sky Ready 101 (whether pursuant to clause 2.5 or otherwise).

2.7   The Student warrants to Sky Ready 101 that all information provided by the Student to Sky Ready 101 is true and correct.

REFUNDS

2.8   The Student may withdraw from any Enrolment by notification in writing by email within 30 days of completion of Enrolment, in which case Sky Ready 101 shall refund to the Student the Course Fee actually paid by the Student as at the date of such withdrawal.

2.9   Refunds will be made only to the card used to make the purchase, unless this is not possible.

2.10 Access to Course content will be provided upon successful completion of Enrolment.  The duration of access to Course content varies from Course to Course, details of which shall be provided as part of the Course content but is typically between 12 and 24 months depending on the Course.  The Student is expected to complete the Course within the duration of access to Course content and may be denied access to the Course content at the expiry of duration in which case the Student will not be entitled to any refund of Course Fees or any of the benefits associated with completing the Course.

2.11 – EMPTY  – This clause is deleted

2.12 Sky Ready 101 does not warrant or guarantee to the Student, and the Student acknowledges that:

(a) Completion or non-completion of the Course will lead to or result in any satisfactory employment or business outcomes for the Student; or

(b) The Course content will be to the Student’s liking or satisfaction.

3. Course Fees

3.1   By Enrolling in a Course (including but not limited to by entering into a Contract), the Student agrees to pay the Course Fee payable for such Course to Sky Ready 101 in such amount and in such manner as is determined by Sky Ready 101 and notified to the Student during Enrolment.  In the absence of anything to the contrary, Course Fees are payable in full immediately upon the completion of Enrolment.  The Student is obliged to ensure at all times that it is financially capable of paying all Course Fees as and when they fall due for payment.

3.2   Sky Ready 101 may (but is not obliged to) offer a payment plan to the Student with respect to the payment of Course Fees.  The Student must strictly abide by the terms of any payment plan agreed between Sky Ready 101 and the Student. Sky Ready 101 shall be entitled to assign, novate or transfer its rights and obligations under any payment plan so agreed to a third party without the consent of the Student.  The Student must not assign, novate or transfer any of its rights and obligations under a payment plan so agreed without the written consent of Sky Ready 101 .

3.3   Sky Ready 101 may (including as an alternative to offering a payment plan pursuant to clause 3.2) recommend to the Student a range of third party finance providers to provide financing options to assist the Student with paying the Course Fee.  Any arrangement or agreement concerning the financing of Course Fees is strictly between the Student and such third party finance provider and does not impact on, negative or reduce the Student’s obligation to pay the Course Fees strictly in accordance with these Conditions.  Sky Ready 101 does not and shall not retain or hold any information concerning any arrangements or agreements entered into between the Student and any third party finance provider.

3.4   Sky Ready 101 makes no representations, promises or warranties as to the suitability of any financing options to the Student and the Student hereby waives and releases Sky Ready 101 from and further indemnifies Sky Ready 101 against any loss, cost or expense that Sky Ready 101 may suffer of incur in connection with the Student deciding to enter into an arrangement with a third party finance provider in relation to the payment of the Course Fee.

3.5   Sky Ready 101 reserves the right to cancel or suspend the Student’s participation in a Course and to cease supply of Course content to the Student without notice if the Student fails to pay any Course Fees by the due date for payment.

3.6   The Student shall not be entitled to the refund or repayment of any amounts (including but not limited to Course Fees) paid by it to Sky Ready 101 except in accordance with these Conditions or otherwise in the absolute discretion of Sky Ready 101 .

3.7   Sky Ready 101 reserves the right to charge interest on any overdue amounts payable by the Student, at the rate prescribed pursuant to s.2 of the Penalty Interest Rates Act 1983 (Vic) plus 2%.

3.8   The Student must immediately notify Sky Ready 101 in the event of any issue, problem or difficulty in meeting its obligations with respect to a Contract, including but not limited to any anticipated inability to pay Course Fees or any other amounts on time.  Sky Ready 101 may, and without otherwise affecting its rights under these Conditions, at its election cancel a Contract in whole or in part in response to such a notice.

3.9 Refferal Fees: In accordance with the national consumer credit protections regulation 2010 – reg 25 Sky Ready 101 pty ltd discloses that it will receive a 1.5% referral fee from Money Place on any total loan amount that is settled to a customer as a result of Sky Ready 101 introducing a customer to Money Place.

4. Course Assessment and Completion

4.1   Course requirements, Student work performance and obligations and assessment criteria and timing varies from Course to Course and:

(a)  where applicable or relevant, shall be notified to the Student at the time of Enrolment or during the Course;

(b) forms part of these Conditions upon notification to the Student.

4.2   The Student shall be issued with a Certificate upon successful completion of a Course, which shall be issued electronically unless the Student requests a hard copy which shall be issued upon payment of the applicable fee.  Sky Ready 101 reserves the right to delay the issue a Certificate if the Student is or remains in default under these Conditions (including but not limited to in relation to the payment of any amounts payable to Sky Ready 101 ) in any respect until such time as the Student remedies such default.

4.3   Courses are designed to be completed within set timeframes, which depend on the Course.

4.4   If the Student requires more time to complete a Course, it may apply to Sky Ready 101 for an extension of up to 12 months  Sky Ready 101 must not unreasonably refuse any request for an extension if the extension request is for more than 1 month and is the first extension request made by the Student. Otherwise, Sky Ready 101 may refuse to grant any extension request in its absolute discretion.  Any extension is subject to the Student having paid all Course Fees due and owing at the time of the extension request and also paying any applicable extension fee.

4.5   A Course shall be deemed to have been abandoned if the Student has not completed the Course or paid the Course Fee in full by the due date for completion (plus any extension period) and the Course content will no longer be accessible.

5. Intellectual Property

5.1   All Intellectual Property remains the property of Sky Ready 101 and/or its suppliers and vendors (as applicable).

5.2   The Student must:

(a)  at all times keep all Intellectual Property made available to it private and confidential; and

(b) use the Intellectual Property solely for the purpose of completing the Course.

5.3   The Student must not:

(a) assert any ownership or other interest in or to or exploit, modify or develop any of the Intellectual Property;

(b) copy or reproduce the Intellectual Property without the written consent of Sky Ready 101 ;

(c) share or make the Intellectual Property available to or accessible by any third party;

(d) do anything that will or may damage, jeopardise the ownership of or bring into disrepute or question.

5.4   The Student acknowledges that the Intellectual Property is integral to the business of Sky Ready 101 .  Failure to comply with the Student’s obligations under this clause 5 shall entitle Sky Ready 101 to cancel the Student’s Enrolment and/or terminate any Contract with immediate effect by notice to the Student.

6. Student Conduct and Behaviour

6.1   Sky Ready 101 may publish on its Website any code of conduct or other policies concerning Student conduct and behaviour.  The Student is obliged to familiarise itself with any such code or policy and abide same.

6.2   Without limitation to the aforesaid, in its dealings with other students and Sky Ready 101 personnel, the Student must at all times:

(a) behave in a courteous, fair-minded and non-disruptive manner; and

(b) not engage in any conduct that is abusive, unreasonable, discriminatory or threatening or which amounts to harassment or stalking.

6.3   Plagiarism is not tolerated.  Students must ensure that all work submitted is their own work, written in their own words.  If Sky Ready 101 reasonably believes that any work submitted by the Student is plagiarised or not completed solely by the Student, Sky Ready 101 reserves the right to:

(a) Require the Student to re-submit the relevant work;

(b) refuse to issue any Certificate; or

(c) if the plagiarism is excessive or repeated, cancel the Student’s Enrolment and/or Contract without penalty.

7. Complaint, Feedback and Dispute Resolution

7.1   The Student is encouraged to provide feedback on the Course and their learning experience. Feedback may be used for marketing purposes. If a student does not wish their feedback to be used in this way, they should advise Sky Ready 101 .

7.2   Any complaints must be made in writing and submitted to [email protected]

7.3   Sky Ready 101 shall endeavour to, but shall not be liable to, respond to and resolve any complaint with 10 Business Days.

7.4   In the event that a complaint cannot be resolved or other dispute arises (other than a dispute concerning the payment of any amounts payable by the Student to Sky Ready 101 in accordance with these Conditions), then either the Student or Sky Ready 101 must first invoke the dispute resolution procedure set out below before taking any other action.

7.5   The dispute resolution procedure shall be invoked by the disputing party sending a notice in writing to the non-disputing party that it is invoking the dispute resolution procedure and stating the nature of the dispute.

7.6   Upon the dispute resolution procedure being invoked, the parties must meet (by either telephone call or video conference call) within 10 Business Days on the date of invocation and endeavour to resolve the dispute.  Either party may be accompanied at such meeting by a maximum of 2 support people.

7.7   If the dispute cannot be resolved at the dispute resolution meeting, then either party may thereafter take such action with respect to the subject matter of the dispute as it considers appropriate.

8. Default

8.1   If at any time the Student is in breach of a Contract or these Conditions, Sky Ready 101 may issue a notice to the Student setting out details of the default and requiring the Student to remedy such default within a period of not less than 14 days from the date of the default.

8.2   If the Student fails to comply with a notice issued in accordance with clause 8.1, Sky Ready 101 may at its election by further notice to the Student:

(a) suspend the supply of any Courses to the Student until such time as the Student remedies all applicable breaches; and/or

(b) cancel any Course or Contract which remains unfulfilled.

8.3   Notwithstanding clauses 8.1 and 8.2, Sky Ready 101 may:

(a) suspend the supply of any Courses to the Student including any Website access or tutor services; and/or

(b) cancel any Course or Contract which remains unfulfilled,

by notice in writing to the Student with immediate effect if Sky Ready 101 determines in its opinion that:

(c) the Student has provided any false or misleading information to Sky Ready 101 as part of its Enrolment;

(d) the Student is not at least 18 years old or an Australian Resident;

(e) the Student behaves in a way towards other students or Sky Ready 101 personnel that Sky Ready 101 (in its discretion) considers to be egregiously inconsistent with its policies concerning Student conduct and behaviour or which conduct is repeated despite request from Sky Ready 101 to cease such conduct.

8.4   Sky Ready 101 shall be entitled to recover from the Student, and the Student indemnifies Sky Ready 101 against, all costs, loss and damage suffered or incurred by Sky Ready 101 (including recovery agent fees and legal costs on an indemnity basis) in connection with any breach of a Contract or these Conditions.

9. Force Majeure Events

9.1   If a Force Majeure Event occurs:

(a) the Student shall not be relieved from its obligations under a Contract or with respect to an Enrolment except as provided for in this clause 9;

(b) Sky Ready 101 may, at its option:

(i)   suspend any Course affected by the Force Majeure Event, for a period of up to 12 months or until the Force Majeure Event has abated (whichever is earlier); or

(ii)  if the Force Majeure Event has not abated after the end of any period of suspension, cancel the Contract(s) or Enrolment(s)  affected by the Force Majeure Event, in which event any applicable Course Fees shall be supplied as a credit against future Course enrolment(s) by the Student

10. Limitation of Liability

10.1 The Student agrees to the maximum extent lawfully permissible that if Sky Ready 101 breaches the Conditions or any applicable law, then the Student’s remedy is limited to (at Sky Ready 101 ’s election):

(a) The re-supply of any Course in which the Student was Enrolled; or

(b) Refund of the Course Fees for any Course in which the Student was Enrolled.

10.2 Sky Ready 101 disclaims all liability whatsoever for:

(a) any consequential or indirect loss and/or expense (including loss of profit) the Student suffers or may suffer; and

(b) any unlawful or negligent conduct of Sky Ready 101 ’s suppliers, agents or contractors.

11. General

11.1 If any provision of the Conditions is illegal or unenforceable this does not affect the remaining provisions.

11.2 Sky Ready 101 is entitled to assign any or all of its rights under these Conditions, and any Enrolment or Contract, by notice to the Student.  The Student is not entitled to assign any of its rights or obligations under these Conditions or under any Enrolment or Contract without the consent of Sky Ready 101 , which Sky Ready 101 may withhold in its absolute discretion.

11.3 Time is of the essence with respect to the performance of the Student’s obligations under these Conditions and under any Contract.

11.4 The Conditions and any Contract shall be construed and applied in accordance with the laws of NSW, Australia and are subject to the exclusive jurisdiction of the courts of NSW, Australia.

11.5 Sky Ready 101 reserves the right to vary or amend the Conditions at any time, and any variation or amendment will take effect with respect to Contracts entered into from the date the Student is notified.

12. Declaration

12.1 By accepting these Conditions, the Student acknowledges, agrees and warrants that it:

(a) Has read and understood these Conditions and any documents provided by Sky Ready 101 during the Enrolment Process (including any Student code of conduct or Student behavioural policy published on the Website);

(b) Understands that by signing these Conditions and having its Enrolment accepted, it is entering into a binding Contract with Sky Ready 101 ;

(c) Subject to clause 2.2 is over the age of 18 and an Australian resident and can provide evidence of same on request;

(d) Has reliable access to a stable, virus-free computer or laptop and a reliable internet connection;

(e) Does not have any medical, physical or behavioural conditions that would prevent it from completing the Course or abiding with these Conditions that it has not disclosed to Sky Ready 101 ;

(f) Has disclosed all relevant information in the course of applying for Enrolment.

1. Privacy Policy Purpose and Aim

Sky Ready 101  is committed to ensuring we provide protection of your information in accordance with the Privacy Act 1988 (Cth) and any other applicable privacy laws in Australia.
We recognise the importance of protecting the privacy of personal information collected. This Privacy Policy governs the manner in which your “Personal Information”, obtained by us from you, will be dealt with. Sky Ready 101  will not retain any information outside the permissions of the Privacy Act. It is our intention that this policy will protect your personal information from being death with in any way that is inconsistent with applicable privacy laws in Australia.

We aim for this Privacy Policy to provide transparency with our customers and the public, to clearly communicate how your information is obtained and stored. This Policy may be updated and is subject to change, and should be reviewed periodically so that you are updated on any changes.

2. The Privacy Act Covers;

2.1 “Personal Information” – Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

2.1.1 whether the information or opinion is true or not; and

2.1.2 whether the information or opinion is recorded in a material form or not.

2.1.3 Personal Information covers; “sensitive Information”; Information containing; ethnicity or racial origin, gender orientation, philosophical beliefs, criminal records and health information; given that it falls under the definition of personal information.

3. Collection of Information

3.1 Sky Ready 101  may collect and retain personal information such as; Name, Gender, Phone Number, Email Address, Date of Birth, Residential Address, Level of Education.

3.2 With your consent, Sky Ready 101  may collect;

3.2.1 Financial Information: Sky Ready 101  may store general financial information in order to identify eligibility of payment methods suited for enrolment.

3.2.2 Bank Account Details: Sky Ready 101  may obtain confidential information, in accordance with the Privacy Act 1988 (Cth). This information may be held with third party payment plan providers depending on the relationship of the customer. Third party providers will be accredited finance or payment providers operating in Australia and subject to compliance with applicable Australian laws.

3.2.3 Billing and Payment Details: Sky Ready 101  may hold invoices and unique identifications for liaising purposes with third party payment plan providers depending on the relationship of the customer.

3.2.4 Preferences in Products and Services: Sky Ready 101  may store course preferences for regulatory and data integrity purposes depending on the relationship of the customer.

3.2.5 Drivers Licence: Sky Ready 101  may hold ID numbers, legal name and expiry date for third party financial payment plan applications depending on the relationship of the customer.

3.2.6 Current Occupation: Sky Ready 101  may hold information relating to your current occupation for third party payment plan provider applications depending on the relationship of the customer.

3.2.7 Employment History: Sky Ready 101  may request prior employment history for provision of consultation.

3.3 Sky Ready 101  may also collect information directly that relates to services provided by us including;

3.3.1 Website interactions,

3.3.2 Correspondence to and from you via email,

3.3.3 SMS or web chat transcripts.

3.3.4 Telephone conversations with us.

3.4 Sky Ready 101  will not collect any information outside parameters deemed unnecessary to provide our products and services.

By not providing the above information, Sky Ready 101  may not be able to assist you with your enquiry. You are entitled to refrain from providing personal information, however Sky Ready 101  cannot guarantee provision of full service.

4. Why Information is Collected & Stored

Sky Ready 101  requires specific information to deliver the goods and services that are provided by us and for any applicable regulatory requirements.

4.1 This includes but is not limited to;

4.1.1 To provide you information specific to your enquiries, Registering into Short Courses, Processing Payment Plans, Data Analytics, Direct Marketing via Email & SMS, Compliance Assurance, Quality Assurance, Student Eligibility and Affordability.

5. How Information is Collected

5.1 Sky Ready 101  typically collects information that is directly provided by the customer as described in clause 3;

5.1.1 This may be directly via phone, the information you provide through our website and via email.

5.2 Personal Information outlined in clause 3.1 is also collected through third party marketing providers, under a fee for service agreement

5.3 Sky Ready 101  may use Cookies through this website to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring a single user access. Sky Ready 101  may use website analytics and usage tracking information for the purpose of advertising. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site

6. Who else will see your information

6.1 The information provided from you, to us, will not be disclosed to any other third party unless an agreement of study has been accepted.

6.2 Personal information may be shared with the payment provider in accordance with clause 3 and education institutes in accordance with the agreement made between the customer and Sky Ready 101 .

6.3 Information acquired by us, excluding any Credit Card information, is held on a database accessible to all staff employed by Sky Ready 101  during their employment.

6.4 Sky Ready 101  does not retain or store any Credit Card information.

6.6 Sky Ready 101  does not currently disclose any Personal Information outside of Australia.

7. Correcting & Obtaining your Information

7.1 Any information that is held by Sky Ready 101  can be updated by contacting us through;

7.1.1 Our website enquiry submission page

7.1.2 Sending an email to [email protected]

8. Storing Personal Information

8.1 Sky Ready 101  will store your information for as long as deemed necessary for our business practices and in accordance with Australian laws.

8.2 If you object to the storage of your personal information after the completion of, or termination of services provided to you, whereby our customers are entitled to request, Sky Ready 101  will take the necessary steps to de-identify your Personal Information.

9. Privacy & Security

9.1 Sky Ready 101  has ICT (Information, Communications and Technology) policies to ensure the data accessible to any employee is handled in accordance with this policy.

9.2 Sky Ready 101  employees, and contractors who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.

9.3 Sky Ready 101  will endeavour and take reasonable steps to ensure that information stored by us is secure and free from any unauthorised access.

9.4 Sky Ready 101  is obligated to comply with the Privacy Act 1988 (Cth) and will update this Privacy Policy to maintain relevance and compliance.

10Problems or Questions

10.1 If we become aware of any ongoing concerns or problems with the storage of Personal Information we will take these issues seriously and work to address these concerns.

10.2 If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please email us at [email protected]

10.3 Written concerns or complaints can also be posted to us at:

[email protected]

We require that your complaint be in writing to ensure it is monitored and  addressed in accordance to our customer service mission.